Política de reembolso
We have a 15-day return policy, which means you have 15 days from delivery date to request a return & send back your item(s).
We do not accept returns on gift cards or mystery box.
Please note that we do not cover any shipping costs for returns. For exchanges, the replacement item will be shipped out free of charge.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Returns Policy
We want you to be happy with your SPKD order. If you have any issues, please get in touch and we'll do our best to help.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
How to start a return To start a return, contact us at sales@spkdlifestyle.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted.
Faulty or incorrect items If you receive a faulty or incorrect item, please contact us at sales@spkdlifestyle.com and we will resolve this for you at no additional cost.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we do not accept returns on sale items or gift cards (on sale orders are final)
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Free Gifts & Promotional Items
From time to time, SPKD may offer complimentary products or promotional gifts where an order meets a specified qualifying spend or other promotional criteria.
Where a free gift has been provided as part of a qualifying promotion and items from the order are subsequently returned for a refund, the value of the remaining purchased items will be used to determine whether the order still qualifies for the promotional gift.
If the remaining order value falls below the qualifying spend, the complimentary promotional item must also be returned to SPKD, unless the terms of the specific promotion state otherwise.
This also applies where qualifying items are returned because they are faulty, damaged or not as described. Nothing in this policy limits or affects your statutory rights or your entitlement to an appropriate remedy for faulty goods.
All promotional items being returned must be returned in accordance with the applicable conditions of the promotion.
Your statutory refund for faulty goods will not be withheld or reduced solely because a promotional gift is awaiting return. SPKD reserves its rights in relation to promotional items retained where the qualifying conditions of the promotion are no longer satisfied.
EU Right of Withdrawal If you are based in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason. To exercise this right, contact us at sales@spkdlifestyle.com or use the self-serve option in your customer account. Return postage for withdrawal requests is at your own cost unless we have stated otherwise. We will issue your refund within 14 days of receiving the returned goods or proof of return, whichever is earlier.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Post purchase cancellation
You may cancel your order within 15 minutes of placing it by using the self-serve option in your account on your order page. Account and selecting "Cancel order." After this window, we are unable to guarantee cancellation as your order may have already entered processing. If you miss the cancellation window, you can still return your item once received in accordance with our returns policy above. EU customers retain their right of withdrawal regardless of whether a cancellation request was made.
Email: sales@spkdlifestyle.com
