La Vie Des Rêves Hoodie Grey

SPKD delivers domestically and to the USA, Europe and Rest of the World, meaning no matter where you are, you can enjoy SPKD products.

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.

We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. 

• Orders for next day delivery must be placed by 1pm Monday to Thursday. 
• All UK orders placed before 1pm Monday to Friday will be processed same day for a standard UK delivery.

SHIPPING COSTS

UK DELIVERY

• FREE Royal Mail 48h Tracked (2-3 business days, Mon-Fri) on all orders over £80
• Royal Mail 48h Tracked (2-3 business days, Mon-Fri) / £4
• Royal Mail Special Delivery Guaranteed by 1pm  / £12

IRELAND DELIVERY

Ireland delivery (International Tracked) 3-5 working days / from £10

EUROPE DELIVERY

Europe delivery (DPD) 5-7 working days / from £10

USA DELIVERY

USA Delivery (International Tracked) 7-9 working days  / from £20

REST OF WORLD DELIVERY

Rest of the World Delivery (International Tracked) 5-9 working days / from £25

NEXT DAY DELIVERY

Next day delivery service will deliver your order the following working day to UK mainland addresses, providing that the order is placed before 1pm (noon) Mon-Thurs.

Orders placed with next day delivery after noon Mon-Fri will be dispatched the following working day.

Orders placed with next day delivery on a Saturday or Sunday will be dispatched on Monday for a Tuesday delivery.

Orders placed with next day delivery on a Bank Holiday will be dispatched on the next available working day.

Our next day delivery service is not available for customers in the Scottish Highlands, Northern Ireland, Isle of Man and Isle of Wight.

TRACK YOUR PARCEL 

We will send you a shipment confirmation email once the parcel is picked up by the courier.  You will be able to track your order online with a link provided in the email. Please note, that it can take some days before the tracking information is uploaded.

We have a 15-day return policy, which means you have 15 days from your purchase date to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@spkdlifestyle.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Return postage is at your own cost. Items sent back to us without first requesting a return will not be accepted. Unless the item you are returning to us is deemed to be faulty, you will not be refunded the postage cost on that order.

You can always contact us for any return question at sales@spkdlifestyle.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we do not accept returns on sale items or gift cards (on sale orders are final)

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.